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FAQ
 
Question 1: Why should I join the Association ?
Question 2: What are objectives of the Association ?
Question 3: How these objectives are proposed to be achieved ?
Question 4: What is definition  of the Knowledge Worker?
Question 5: Is there Knowledge Market ?
Question 6: Knowledge Organizations : theoretically what does it mean?
Question 7: To buy knowledge, please tell what theoretical knowledge I should have ?
Question 8: To sell knowledge,please tell what theoretical knowledge I should have ?
Question 9: What will be role of the Association between the buyer and seller of knowledge?
Question 10: Why BPO India?
Question 11: What is KPO and  main business activities under KPO ?
Question 12: What are incentives provided by the government for development of IT/ ITeS and Biotechnology industry ?
   
Answer :
Answer 1: Join if your business or profession is knowledge based, and needs continuous upgrading, to face global competition and remain world class organization or intellectual. The Association will provide you network of knowledge workers and  solve  problems. It will provide services  at minimum cost and contact /interface  with the organizational members of the Association who are buying and selling knowledge. In modern times every body needs specialized services in the field ,which are not in our core competency area
Answer 2:
  Bringing together like-minded knowledgeable professionals and promote networking among such workers for knowledge stimulation.
The Association will act as facilitator for development of Knowledge Process Outsourcing and Business Process Outsourcing activities.
The Association will undertake activities to enhance performance of knowledge workers , e.g. to act as facilitator for undertaking research by its members / corporate executives , patents registration , publication of research studies in journals of repute etc, motivate to highly qualified and trained house wives to actualize their potential, by serving from their homes , through computer network.
Creation and maintenance of a web site for dissemination of knowledge.
To provide career counseling & mentoring to students, fresh professional graduates and serving young professionals.
Answer 3.
Following working groups will be created and name of their convener/ nodal officer are
  Knowledge Centre for IT/ ITeS  business promotion : Mr V.B. Singh
Knowledge Centre for Bio Sciences and Agriculture Management : Dr P.K.Seth
Knowledge Centre for Management research promotion : Dr JNS Chandel.
Knowledge Centre for Career Counseling : Mr Dileep Kumar.
Knowledge Centre for promotion of Legal services outsourcing :Dr D.S. Sengar.
  Knowledge centre on Governance(including issues like Corruption and Business ethics): Sri P.C. Sharma
  The working groups will  invite experts to join the group and serve the cause for which the association has been created. The working groups will support each others also, e.g. IT experts services will be required by all working groups. Depending on availability of volunteers new working groups may be created as and when required
Answer 4.
One of the definition of Knowledge Worker is-
  Knowledge workers are found in both traditional and new Industries
Knowledge worker's work is Information based and acquisition, creation, processing and distribution of information is the chief task
Knowledge worker can also create and design new products. They are intrapreneurs, i.e, they have entrepreneurial spirit to take risks and they innovate
They own their means of production, which in their brains and are highly mobile
Knowledge worker can be both a high level as well as a low level employee in a knowledge based organization
Knowledge workers are end users of of the system analysts services. Their four groups are-clerical staff, supervisory staff, middle management and professional staff and executive staff
Answer 5. Yes, KPO and BPO business, Consultancy , R&D, CRM etc  are example of knowledge based business, in which Information Technology is also used.
Answer 6.
Please read books/ articles  on the subject. One of the books is “Knowledge Organizations- what every manager should know” by Jay Liebowitz & Thomas J Beckman, ISBN 1574441965.
It includes chapters on following themes
  The knowledge industry
The knowledge organizations
Intellectual capital & knowledge assets
Knowledge as a commodity
Knowledge Management Organizing and storing knowledge
Sharing and applying knowledge
Creating knowledge:Learnig, experimentation, discovery and innovation
Applying innovative Information technology
Implementing the knowledge organization
Future knowledge organizations
Answer 7.
One should read a book on the subject. One of the book is Buying Knowledge: Effective acquisition of external knowledge by Peter A Sammons, Grower Publishing company, ISBN 0566086352.
Its content includes following:
Chapter1: In the know-the knowledge economy in twenty first century
A brief history of knowledge.
The growth of knowledge.
Technological R&D.
Chapter2: Knowledge is Power
Science and science Policy
Future proof-the need to monitor knowledge
Knowledge is power-creating and diffusing new knowledge
Knowledge is power-productivity and economic structure
Knowledge is power-new entrants in the global knowledge stake
Made in Japan: a knowledge economy adjusts to low cost
Chapter 3-Head Knowledge-modern IPR
  What exactly are IPR?Practical protection for IPR's
  Foreground and background IPRs-ownership issues
  Foreground and background IPR's
  A vexed question-ownership and use of background rights
Chapter 4: Intellectual property rights: current developments:
  Possible changes in US patent regime restrictions in the flow of knowledge
  Just what can and can not be patented
  Some suggestions on IP legal developments
  IP and tax heavens
  The Europeon patent.
Answer 8. Create brand equity of the products/the organization and apply rules of marketing management, total quality management, strategic management etc.
Answer 9. Facilitator’s role, the association will get transaction charges, from sellers and buyers
Answer 10 Definition: Business Process Outsourcing can be defined as the transfer of an organization's entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery. By doing so, Business Process Outsourcing helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value
According to Gartner definition, Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria.
Now, BPO's are moving from voice-based channels to e-channels such as e-mail and web chat. With complete process and procedure outsourcing, BPO's require a knowledge database and uniformity of information across all centers.
Answer 11 Robust communication infrastructure, a large English-speaking workforce, low labor costs, appropriate time-zone difference with the West and the brand equity built by the software services sector are compelling reasons for choosing BPO India as the major BPO destination.
Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality. Customers across verticals like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of BPO India.
Answer 12. KPO delivers high value to organizations by providing domain-based processes and business expertise rather than just process expertise. These processes demand advanced analytical and specialized skill of knowledge workers that have domain experience to their credit. Therefore outsourcing of knowledge processes face more challenges than BPO (Business Process Outsourcing). Some of the challenges involved in KPO will be maintaining higher quality standards, investment in KPO infrastructure, the lack of talent pool, requirement of higher level of control, confidentiality and enhanced risk management. Comparing these challenges with the Indian IT and ITES service providers, it is not surprising that India has been ranked the most preferred KPO destination owing to the country's large talent pool, quality IT training, friendly government policies and low labor costs. Some KPO services that can be outsourced to India :
 
Research& Development   Medical Services
Business and Technical Analysis Writing & Content Development
Learning Solutions Legal Services
Animation & Design Intellectual Property (IP) Research
Business & Market Research Data Analytics
Pharmaceuticals and Biotechnology Medical Services Network Management
    Training & Consultancy 
Answer 13. The information is available web sites of the Government of India and state Governments
 
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